Ken Wisnefski, president of VendorSeek, advises call center managers about finding and hiring the best employees:

A company’s vision is important. In order to attract success, it must be promoted with every thought and action. A presence of pride must exist throughout. If you expect and teach excellence, you will get it. This ideology must start with the management because they are the leaders of the company. Workers follow suit with their leaders- when examples are set, they will be followed. This ideology will help attract the most ideal candidates for positions. Similar to upper-tier colleges, only the most elite will apply because they will know what kind of performance is expected.

To read more articles related to Call Center Talent, do Visit Call Center Script, a Know More Media Blog.

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Companies implementing a Best-in-Class Employee Performance Management (EPM) solution experienced revenue and income growth rates greater than average, and had lower levels of employee turnover, according to a new report from Aberdeen, a Harte-Hanks Company. The latest Human Capital Management (HCM) benchmark report from Aberdeen, titled “Enhancing Operational Results with Employee Performance Management,” also found that companies do not need to use EPM solutions to be considered Best-in-Class, but companies using a technology solution significantly outperformed their peers and exceeded Best-in-Class performance.

Survey results show that the firms enjoying Best-in-Class performance shared several common characteristics with respect to employee performance management. Best-in-Class companies: are more likely to provide tools to assist with the process of managing and developing employees, aggregate, summarize, and regularly report on results and measures, and monitor the performance of teams and work groups, as well as individuals.

This report is made available to the public, you can get a copy here

Source: CNN Money

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